At udirect.org, your satisfaction is our top priority. We are committed to providing a safe and trustworthy shopping experience for all our customers. Our Buyer Protection Policy ensures that you can shop with confidence, knowing you are covered in case any issues arise with your order.

What Our Buyer Protection Covers:

  1. Non-Delivery: If your item doesn’t arrive, you are eligible for a full refund.
  2. Damaged or Defective Items: If your item arrives damaged, defective, or significantly different from the product description, you are entitled to a refund or replacement. Claims for damaged or defective items must be filed within 3 days of receiving the item.
  3. Not as Described: If your item differs significantly from the listing (e.g., size, color, or functionality), you may request a refund or exchange.

How to File a Claim:

  1. Contact Us: Notify us at buyerprotection@udirect.org within 3 days of receiving your item if damaged or defective, or within 5 days for any other issue. Please provide your order number and a description of the issue. Photos or videos of damaged or incorrect items may be required to support your claim.
  2. Return or Refund Request: If a resolution cannot be reached, you can request a return or refund. Our team will assess the claim and guide you through the process.
  3. Refund Processing: Once approved, refunds will be processed within 1-10 business days, depending on your payment method.

Return Shipping Costs:

  • Damaged, Defective, or Incorrect Items: We will cover the return shipping costs.
  • Change of Mind: Return shipping is the customer’s responsibility.

Exclusions: Items not covered under this policy include:

  • Items damaged after delivery due to improper handling or use.
  • Custom-made or personalized products.
  • Perishable goods.
  • Items that cannot be returned for hygiene or health reasons.

Contact Information: For questions or claims regarding our Buyer Protection Policy, contact us: