At udirect.org, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Below is our comprehensive refund and return policy:
Eligibility for Returns:
- Items must be new, unused, and in the original condition that you received them.
- Returns must be initiated within 30 days from the delivery date for eligible items.
- Returns must be in the original packaging and shipping box.
Non-Returnable Items:
- Custom-made or personalized items.
- Perishable goods or personal care items.
- Gift cards are non-returnable and non-refundable.
Defective or Damaged Items:
- Notification Period: If you receive a product that is defective or damaged, notify us within 3 days of receiving your order.
- Resolution: You may request a replacement or a full refund.
- Items must be returned in their original packaging to qualify for a refund or replacement.
Refund Process:
- Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within 7-10 business days.
Partial Refunds: In certain cases, only partial refunds may be granted if the items are not in their original condition or missing parts (not due to our error).
Shipping Costs:
- Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.
- In the case of damaged or defective items, we will cover the cost of return shipping.
Exchanges: We offer exchanges for defective or damaged items. To initiate an exchange, please contact us at returns@udirect.org.
How to Initiate a Return: Contact us at returns@udirect.org with your order number and a brief description of the issue. Upon approval, we will provide return shipping instructions.