FAQ
Shipping FAQ Help Center
Here are the answers to the most frenquently asked questions
popular questions
Most asked questions and answers:
udirect.org utilizes UPS, USPS, FEDEX, DHL, and other international carriers.
You can read our refund & return policy here.
For defective or damaged items, we will cover the cost of return shipping.
At this time, udirect.org does not offer gift cards.
At udirect.org, we occasionally offer coupon codes to provide additional savings to our customers. Please review the terms and conditions for using coupon codes on our website.
Terms & Conditions
- Coupon Code Usage:
- Coupon codes can be applied to eligible purchases during the checkout process.
- Only one coupon code can be used per order unless explicitly stated otherwise.
- Coupon codes must be entered at the time of purchase. We are unable to apply a coupon code retroactively once the order has been placed.
- Expiration Dates:
- Each coupon code has a specific expiration date. Coupon codes cannot be used after the expiration date.
- Expired coupon codes will not be honored or reissued.
- Eligibility:
- Coupon codes may be limited to certain products, categories, or promotional periods as specified in the promotion.
- Some coupon codes may be restricted to new customers, specific order amounts, or specific regions.
- Coupon codes are not valid on gift cards or in combination with other promotions unless stated otherwise.
- Non-Transferable:
- Coupon codes are non-transferable and may not be sold or exchanged for cash, credit, or any other form of compensation.
- Order Modifications:
- If a coupon code was applied to an order that is later modified (e.g., item removed, quantity changed), the coupon value may be adjusted based on the new total order value.
- Returns & Refunds:
- If you return an item purchased with a coupon code, the value of the coupon will not be refunded.
- If an entire order is returned, only the amount paid (after the coupon was applied) will be refunded.
- Misuse of Coupon Codes:
- UsurfUsave.com reserves the right to cancel or reject any coupon code if misuse or fraudulent activity is suspected.
- Coupon codes are intended for individual use only and cannot be duplicated or used for bulk purchasing.
Contact Us
If you experience any issues with applying a coupon code, please contact us at contact@udirect.org before completing your purchase.
Can’t find an Answer?
Delivery & discounts
Headquartered in La Grange, Kentucky, udirect.org is an online ecommerce store that serves the globe.
Please use the form above to ask your question and a team member will respond.
Yes udirect.org ship internationally.
You will receive a tracking number for every order to track your package in real time once it has shipped. Please allow up to 3 days processing.
At udirect.org, we offer different shipping methods depending on the weight of the item and its origin:
- Shipping from the US (5-15 Days):
- Both lighter and heavier packages shipped from our US warehouses typically arrive within 5-15 days.
- Air Freight from Asia (7-15 Days):
- Lighter weight items shipped via air freight from our warehouse in Asia will also arrive within 7-15 days.
- Sea Freight from Asia (Up to 30 Days):
- Heavier, bulkier items shipped from our warehouse in Asia via sea freight typically take up to 30 days for delivery due to the shipping method.
udirect.org offers substantial savings with extended shipping times for heavier items, but if you prefer faster delivery, you can opt to pay 30%, 40%, 50%, or more for the exact same products through platforms like Amazon, where orders generally arrive within a few days to a week.